Bad service from intercape liners

I booked a ticket ref number is ***IY583 by intercape busses from george to cape town. So i was sepose to be picked up at 13:00 at sasol garage n2 opp eden so the bus was more then 1hour and 30 minutes late so they me in a bus where we sit close to each other and i called so many times to ask them the operator says the bus is minutes late the another 45 minutes late then now its so the bus only picked me up at 14:20 and i really think it is bad and no one send out sms to tell us what os going on. No one communicated with us i had to call in myself and ask them what is happening. I am on my way from George to cape town bus was sepose to pic us up at 13:00 and i was there at the bus stop from 12:10 i really think this is very bad wont ever book the INTERSCAPE BUS LINER EVER AGAIN THE NOW LIKE CITY TO CITY THATS HOW BAD THIS IS U GUYS CAN CALL ME *** OR ***OR EMAIL ME ***