Bad service

Be careful when using the intercape bus service. I bought a intercape bus ticket for my daughter to travel from Johannesburg to George. Due to a family Crisis by means of a death in the family, she was I'm unable to do the trip. I had to postpone the trip for a week but due to the traumatic event. She had to assist with the funeral arrangements, family matters etc, and was unable to travel at that time. I then contacted intercape well before 24 hour stipulated time. According to clause: *"4.5. Carriage of passengers arriving within 15 minutes prior to the scheduled departure time is not guaranteed, and save in the event of hospitalization or death, any such passenger may not be allowed to travel, the ticket may be subject to cancellation with a 100% cancellation fee and may be made available to standby passengers on a first come first serve basis. INTERCAPE shall not be liable and is exempted from any loss, damage, or any claim occasioned by such cancellation" I should be eligible for a refund. After numerous e-mails, and telephone calls I was ignored, with no response from their email :***. So be careful in using this service. It seems any excuse not refund your unused ticket, even with prior notice to then, will result in no refund.