Bad service by Intercape

<p>Date of incident: 06/12/2016<br />Ticket number: ********** 131OC410<br />Name: Rodney Rayepen<br />Time: 13:10</p> <p>I made a booking on the 6th of December 2016 to take a bus from Cape Town to PE.</p> <p>After placing the booking i called in to confirm that the booking was correct via ***.</p> <p>I called the switchboard and the operator told me that i had to get on at Cape Town as that is where i booked from, i explained to her that i had made a mistake and would like to get on the bus from Bellville.</p> <p>The operator said she could not assist me, so i asked to speak to the manager.</p> <p>The manager introduced herself as Anike, she did not give me her surname.<br />I exlained that i had made a mistake with the booking and asked if i could board from Bellville.</p> <p>Anike became rude and refused to be of any assistance. She has deals with customers in a very abrasive manner and i would prefer to deal with someone that is more sensitive to people's needs.</p> <p>I don't feel i deserved to be treated that way especially after just making the booking. The cost of cancelling the booking and changing it is exactly the same.</p> <p>Based on this interaction, i will never use this service ever again and will make sure that everyone i know or work with never uses them either.</p> <p>I feel extremely dissatisfied with this interaction now.</p>