Bad service

Took a bus from East London to Bloemfontein on 05/02/2023. We had to take a shuttle first then embark on the bus. The bus was late. The drivers were not very helpful nor friendly. The bus also stank by the toilet area. As we left a driver came up to the gentleman who was sitting next to me and accused him of smoking in the toilet which was not the case. We were not informed when we will stop for refreshments, nor were we give a specific time on how long the bus would be standing at the stopping areas. The aircons was not working. No entertainment as advertised. Rally not what one expected from a company as big as this