Bad service at Intercape

I had the worst experience with Intercape. Their customer service is very bad with no ounce of professionalism. They are always late, and no communication whatsoever. Their charging points don’t work and their busses are not clean, they are infested with ****roaches. I recently travelled from Pretoria to East London. We left Pretoria on time but arrived in East London hours after the estimated arrival time, 4 hours to be precise. When the bus got to King Williams Town, the bus driver told us to get off and wait for a shuttle to East London as he is not going to East London. No apology, no communication. We had to wait for that shuttle for another 30 mins. If you are planning on using Intercape and are attending something at a certain time, rather book a bus that’s estimated to arrive 5-6 hours earlier than the time of your appointment or commitment, otherwise you will be very late.