Bad Service and Neglect

we were stuck in the middle of nowhere for more than 5 hours after a bus lost its rear view mirror. The operations staff were not truthful with the information about having dispatched a mechanic or bus. The attitude was terrible and Intercape does not care about its customers. We pay a premium fare to board Intercape buses but their service is the worst. Very dissappointed. Never again will i use this bus service.