Bad service and money stucking Bus service

I bought a ticket from PMB to Johannesburg in the morning, when i recieved the tickect i noticed that they had offered me a trip for 9pm instead of 9am. i was then referred to the Intercape station so they can offer me my refund or get me an earlier bus. When I got there i was told I can be offered a voucher or another ticket for another time. It was hardly an 30mins after i had purchased the ticket and there were no other buses for the day expect for night buses. All i wanted was a refund so that I can get another ticket from other buses as I needed to get to JHB before sunset. I stood there for more 1 half hour with no assists no money for another bus ticket. all I was offered was another trip for the 1st October 2021 which is even less than the initial ticket I bought for R330 and i was offered a ticket for R270. Can i please have my money back which I even paid cash for and not by debt.