BAD SERVICE AND BAD ATTITUDE

I booked a bus on Monday at shoprute money market it was 17:00 and I had to travel on Tuesday which is the following day at 16:00 and I had to cancel my trip due to urgent commitments which forced me not to travel anymore. I went to shoprite the following morning to cancel the ticket and get my refund. the teller told me that I should call Intercape which I had no problem in doing

I therefore called intercape and it was answered by a lady by the name of FEZEKA and I told her my issue , the lady told me that I can't cancel I asked why? she then told me that because the bus is leaving on the same day I told her that I am willing to be penalized because i am aware that one would be penalized 15%

she rudely said to me theres nothing she can do I then asked to speak to her manager or supervisor she responded by saying they are in a meeting and that I should write an email

I told her that I cant do that becase they will take time to respond she then said again in a rude manner 'Theres nothing I CAN DO"

She then said to me I will transfer you to complains and she did that then the line kept on ringing and I hanged up to call again I then informed her that they are not picking up the line

She responded by saying "I KNOW"

I now had to lose R925 due to intercape because I cant travel anymore I dont recomment anyone to use their buses anymore

rather go for greyhound or other buses their service is bad their consultants have a stinking attitude. #intercapemustfall