Bad service

Travelled on the 8:30pm bus on 17 August 2022 with my child who just turned 2. I was told he had to pay full price (the adult price) . Which was done at park station just before the bus left. When getting into the bus. I was not given the opportunity to sit with my child as he paid for a seat rather he had to sit on my lap the entire journey. How can a child be told to pay full price but still sit on a parent's lap. The driver rather told us to sit in seperate seats. How do you leave a 2 year old to sit on his own. There is no empathy at intercape. I have used intercape for Many year to travel but now I will no longer travel with them. They no longer have their customers at heart.