Bad Service

I have never in my life experienced such bad service!! I called the called the Intercape call center on date 01 June 2022 at 9am and spoke to a consultant by the name of Dylan De Wit who was very rude and had no sense telephonic etiquette, I called because my father who is a pensioner and struggles to walk missed his bus and I wanted to know If there was no way Intercape could rebook him for a different slot but Dylan was so rude told me no there is nothing they can do ! I must buy another ticket no refund. I asked to speak to his manager he said there is no need for me to speak to anyone I asked his surname he said he would not do that and dropped the call on me. If this is the kind of people you employ, then you will not go far with this business and lose lot of customers I would like a refund for the below ticket number:

Issuer *** B5E6QBB9 / L6JYRCOP Amount R442.00