Bad Service

I bought a ticket for the 6am bus which was R1300 and I missed the bus, I called to ask for a refund or maybe change my slot for the next one she said "I'm sorry if you missed the bus there's nothing I can help you with" I was so angry then I hanged up, bought a 5:30pm one Wich was R1400. 😢 Oooh this one was a nightmare!!! From 5 we never had a refreshment stop till 12am which is 8 hours..from that 12 midnight we never had a refreshment stop again until we got to the final destination DURBAN. Now can you imagine how tired and hungry you are in that 20 hours of no break? Some of us don't even use this toilet inside. I am never taking a bus again such a bad experience. And with the refund when I got at the station, they said I was supposed to come and change the bus ticket or they call the driver to wait for me. How was I supposed to know that after I called the office and that lady was rude that she can't do anything for me.