Bad service

It was my 1 st time I use intercape bus but what I saw was so disappointing indeed. I arrived at bus station in nelspuit at 11:00 am so that I can be on time, the bus came around 12:50 pm and no apology nor any announcement was made that the bus will be late. On our way to Johannesburg passagers who were sitting at the back next to the toilet they found out that the toilet was not in good condition and the message was relayed to the driver and the bus assistance but they were rude and they will even speak Portuguese so that we dont hear them. Intercape has lost me as a client.