Bad service

I was disappointed today with intercape when I was about to get into the bus and we were told that we didn't pay for a 2 year old that we were travelling with. When we booked the tickets on the 26th of last month we gave the cashier all the details even of the 2 year old, names and the date of birth but we were told that we didn't pay for her. I ended up paying R450 to the driver who's name was Given, I felt very inconvenienced.

I hope you guys take the companies that you associate your brand with very seriously, cause if they don't do their job accurately you guys will also be affected like it or not.