Bad service

0n 21 Des 18 I was supposed to board the Intercape sleepliner I payed for at a checkers computicket. That evening the bus station was chaos. Bus companies used to send an sms or call or whatever to inform the passangers when busses are not on schedule. Chaos. Total chaos. People standing and sitting everywhere. 3 busses arrive at the same time. No sleepliner and no way of knowing on which one to get on. I had to ask at each bus where they were going struggling with my luggage. Finally when I left on the 050 bus, just near Stilfontein the bus came to a complete stop. No Diesel. 22. 23 we stood in the middle of nowhere waiting for two hours for intercape maintenance to arrive just to have no proper equipment. Cellphone flashlight and no funnel, no pumping equipment nothing. They used a juice bottle a passanger offered as a funnel as the 2l coke bottle they used did not work and spilled badly anyway. It just looked so 3rd world and have the pictures to prove it. All this while you play videos about how great your service is. Some of us climed out as to be as far from the road as possible. You would expect more visible lights and reflectors. No busdriver/staff member talked to us and had no idea how long we had to wait, an hour or hours? The inconvenience and not being able to arrange new pick up times was frustrating. After one complained loudly a driver sort of explained. I feel Intercape was negligent and endangering passenger lives. I understand things go wrong, but bus customer care has gone down rock bottom. Driving from point A to B is not the only part of service delivery. I want my money back.