Bad service

I booked an Intercape sleepliner bus for my 3 boys all aged 12, from Johannesburg to Paarl. The bus was departing at 14:30 on 12 December 2017 to arrive in Paarl on 13 December 2017 at 7.40. At 14:30 in Johannesburg the bus had not arrived, when it finally did the kids informed me that the cooler was not working they had to wait for another bus. This second bus arrived and it departed an hour later. Somewhere in Bloemfontein the bus had a puncture and again it was delayed. In the morning at 7.15, I called the kids and asked them to ask the driver his estimated time of arrival in Paarl so I could make necessary arrangements for my boys to be picked up, the driver said he is 100 and something away from Paarl which is a bit less than 2 hours from the time of my call. I decided then to go and wait for them at the bus station(shell garage) at 8.30 as it was drizzling and did not want them to wait for me. When 2 and half hours passed I called again the boys wanting to find out where they were, the driver turned them away and told them to leave him alone. My battery died, I dd not know what was happening with my boys I did not know whether to go back to work or wait a while I was so miserable. The bus that was scheduled to arrive at 7.40 arrived at 12:15. When I confronted the driver to tell him the hell he put me through he was so rude and started a screaming match with me. He was not apologetic and had no decency to explain the delay. HE told me I can report him if I wanted to. When one of the passengers saw this he got out and explained to me the delay, the driver saw this came back shouting in his loud voice, I told him to buzz off as I was going to report this abusive behaviour towards my boys and me. Intercape really you should take your staff for customer care course. In this 16 days of activism against women and kids abuse this is what we get from you and your staff..