Bad experience on Intercape bus 464 , 10 October 2022

Good day

To whom it may concern

I would like to complain about my experience in your bus 464 that department Midrand on the 10 October 2022 from Midrand. I had bought four tickets which was for my wife ,my two daughters and myself with the intention of one daughter will sit next to my wife and one next to me however when the bus arrived at Midrand there was no seats so I went out of the bus and spoke to the drive to let him know I have small kids that need to sit next to us because I have bought tickets for them and he said he cannot do anything it's not his problem. We got on the bus and two passengers who saw that he told us he can't help decided to give me a seat for myself and on daughter but because there was no seat for my other daughter next to my wife she had to squeeze in with us on the the two seater. I paid for 4 seats but only had 3 seats due to not getting help from the first driver this is unacceptable we were so uncomfortable for the entire trip and the driver did nothing. I would like to know why did I pay for a seat for my two year old daughter and not get one for her. I would like a refund because she had not sat in her own seat.

Secondly when we reached PMB the second driver was jumping red robots.

Please view your footage

I am truly not satisfied with my experience on bus 464 .

Regards Brandon Pillay ***