Bad delay experience

<p>Yesterday while traveling home - I had booked on the 3rd Nov - with Intercape in Pmburg - where I was not offered the senior citizen discount - I left it.</p> <p>When I got to the bus station at Park Station on time - as we started to check in - I got a sms stating the bus will be an hour late. Now this is the second time I have travelled with Intercape and this is the second time the bus was leaving Park Station an hour late.</p> <p>The check in still went ahead - and when the staff was asked why it is late - they had no idea of what was going on - and staff at Park Station where on co-operative at all in getting information to us.</p> <p>We had to wait at bay No 5 - where there are no seats etc.</p> <p>I got a second sms stating the the bus was now 1 hour and 45 minutes later - again we tried to find out why - and eventually a man spoke to us stating the bus was in an accident - which I did confirm with other passengers that it was true.</p> <p>Eventually we left Park Station 2 hours 35 minutes late. We were not offered any refreshment or food (as it was over lunch time this happened) - and the first stop was Harrismith after we pulled out.</p> <p>This resulted in arriving in Pmburg 4 hours late.</p> <p>I wrote to the complaints dept - to which I got a phone call to apologise - and that discipline will be taken against the staff for their conduct.</p> <p>I asked what about a refund or the senior citizen discount and was informed - there will be no refund or discount.</p> <p>Well I am not satisfied with a company that claims in the slogan as Dependable. Sorry that is not true.</p> <p>I will not be using Intercape again.</p>