BAD CUSTOMER SERVICES AND ******* MEANS OF CONDUCTING BUSINESS

on the 30th of December 2023 i booked a bus ticket from Johannesburg to Cape town (ticket ref ;C170599)upon my arrival at the check in point i had a beverage that i was consuming in a cup and i decided to finish it before i could talk to the attended, of which the attended told me he cant help because i was drinking alcohol and there are cameras that saw me, then he referred me to the next attended to assist me as she was assisting me the third attended that was there said i was drinking alcohol she must not help me thats when the lady stopped to assist and i asked them why are you assuming im drinking alcohol they said to me they know, hats when i asked for the manager and he further took what they said ,that's when i decided to ask for a refund and i was told they wont refund me they would rather book me another ticket for the following day or i forfeit my money, then i agreed for them to change my ticket so i can buy time to lay a complain to intercape.Indeed i did lay a complaint on the 30th of dec 2023 and i was responded o the 5th of January by one of the employees named Luzaan Mackenzie of which she said they investigated and the attendents and the driver said i was drunk .

my suprise is that i was not involved in the whole process of the investigation ,then they **** about the driver saying im drunk because i never made it past the checkin point,the attendees told me there were cameras and i was never sent or shown footage ,my case was just suppressed just like that.

can you please intervene