Bad Customer Service/Policy

My son missed his 21h00 bus from Dbn to Pta and the lady at the desk was just uncooperative and dismissive. Ultimately got th ticket and called HQ in CT where after speaking to the 1st lady who answered the phone (didn't get her name) she just put me on hold without even saying she is. <br> <br> After holding for 5 minutes a Joseline came on the line clearly not intending to assist and having the attitude of disregard and dismisiveness. Needless to say I lost all my money and Mt son is going to sleep at the station. <br> <br> They are not even willing to consider reallocating him a seat on another bus or another time. This policy doesn't even work with airlines and this bus company thinks they can just take our money like this without any recourse!<br> <br> There was no willingness to offer any assistance from the 1st assistant right through to their head office. I'm never ever using Interface and if I had a mouthpiece would discourage every one from doing so.<br>