BAD CUSTOMER SERVICE!!!! *********** STAFF!!

I do not believe the level of service I am getting from Intercape lately, I was just told by a Consultant named Shana Jantjies that they could not help me at Intercape!!! What customer service is that telling your customers you can't help them?? really??<br> Like ? Reply ? 15 July at 14:42<br> <br> I sent them an email and this was they response. <br> Dear Ntombi, <br> With reference to your email below we would like to apologize for any inconvenience caused when you travelled in May. When the booking was made it was the purchaser's responsibility to ensure that all details was correct on the ticket before leaving the counter. <br> <br> Unfortunately we will not be able to assist you with the query below as Intercape's Terms and Conditions state:<br> <br> GENERAL<br> <br> o Should you have a complaint in respect of INTERCAPE, you should inform INTERCAPE as soon as possible after the incident. INTERCAPE will not consider any complaints raised more than 7 days after the incident.<br> <br> In light of the above we will not be able to assist you with the below query. <br> <br> Kind Regards<br> WHO IN THE HELL TELLS THEY CUSTOMERS THEY CAN NOT HELP THEM???? WHAT CUSTOMER SERVICE IS THAT???<br> Like ? Reply ? 15 July at 14:45<br>