bad customer service from intercape

I bought a ticket on 18 June 2018 at Intercape.The service I am receiving from them It is so poor and unfair that the customer service doesn't provide a generous help to the I was told that I will get my refund within 2days,The 2 days is today. When I called today to follow up been told that the matter is still under investigation, and the Supervisor will get back to me. which they never called or rep**** to my emails yet we still have not received any. I want my money back by the end of today, I will never use Intercape services again. just want share my Intercape Terrible experience.