Bad Customer Service

On 26th June I booked 4 return tickets from Welkom to Durban. We were due to return today 16th July.As violence started to break out in KZN I send an email on Monday 12th July to enquire about possible earlier return back home.i received no answers from company.On Tuesday I called the office and was advised about a trip back on Wednesday. I called offices again on Wednesday to rebook and was advised that there is no such thing and that our original booking of 10:30 on Friday has been cancelled. I was then rebooked for a trip on Thursday.A few minutes later I got an SMS that trip was cancelled with a voucher as refund.The consultant said that we can use the voucher in the next 3 years. I called offices again and was then again told about the violence and was then booked again for Friday at 7:45.On Thursday morning I again got a sms that trip was cancelled again with voucher as refund.I called offices again and another consultant explained to me about cancellation of trip and vouchers.I explained to her that we need to money to make alternative arrangements to Welkom whereby I was referred to Complaints department where I was assisted by a rude lady that said I can do nothing about it cause the terms of the conditions is that Intercape can cancel at any time and that I can sell the vouchers for money .I have read the Terms and Conditions and nowhere did it state that a customer cannot get a cash refund and MUST take a voucher.I sent another complaint email to their care department whereby a lady called Danielle sent a screenshot of their Terms and Conditions which nowhere states that a customer cannot get a cash refund when trips is canceled for any reason.I had to borrow a lot of money from family members to get back home safely .I want the company to refund the other part of my money to the same account from where the online banking was done as I do not plan to use their services ever again,now or in the future as I only got bad service from them.