LH
Leon H
1 reviews | Active since Mar 2023
29 Sept 2023, 22:03
Bad customer service. Bus delays. Customer pay for company mistakes dubbel
Intercape bad customer service. Money is more inportant than there customers
I am not happy how the trip went. Because my van was supposed to leave Warrenton at 00h30. It arrived at 02h55. So I missed my next bus from Johannesburg to Nelspruit at 07h30. We arrived in Johannesburg at 09h05. My ticket was R460. I feel you can pay me back at least half the price. It will be fear. So now I had to pay R900 for a new ticket that leaves Johannesburg at 21h00. And will have arrived in Nelspruit at 01h15. This is poor customer service and poor communication. Now I have to pay extra because they ran your bus 2 hours late. And arrive at my destination a day later. Not except able. You can just put the phone down and hope everything will go away.
It's not me only. There was 5 other older woman who was also stucked. And one other lady had the same complain in Cape Town.
And they just come away with it.
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Replies (3)LH
Leon H's updateReviewer Update
01 Oct 2023, 11:01- Whilst INTERCAPE will make all reasonable effort to keep to its scheduled timetables, INTERCAPE does not guarantee any arrival or departure times, and it does not accept any liability for any loss or damage incurred by any passenger, or inconvenience experienced by any person, due to a delay or cancellation of any service for whatsoever reason.
LH
Leon H's update01 Oct 2023, 11:01
Reviewer Update
- Whilst INTERCAPE will make all reasonable effort to keep to its scheduled timetables, INTERCAPE does not guarantee any arrival or departure times, and it does not accept any liability for any loss or damage incurred by any passenger, or inconvenience experienced by any person, due to a delay or cancellation of any service for whatsoever reason.
LH
Leon H's updateReviewer Update
01 Oct 2023, 11:22- Whilst INTERCAPE will make all reasonable effort to keep to its scheduled timetables, INTERCAPE does not guarantee any arrival or departure times, and it does not accept any liability for any loss or damage incurred by any passenger, or inconvenience experienced by any person, due to a delay or cancellation of any service for whatsoever reason.
LH
Leon H's update01 Oct 2023, 11:22
Reviewer Update
- Whilst INTERCAPE will make all reasonable effort to keep to its scheduled timetables, INTERCAPE does not guarantee any arrival or departure times, and it does not accept any liability for any loss or damage incurred by any passenger, or inconvenience experienced by any person, due to a delay or cancellation of any service for whatsoever reason.
LH
Leon H's updateReviewer Update
01 Oct 2023, 11:23So you can only put in a reasonable effort. And if your bus is late. Then you now have to pay double for your bus ticket and you have to wait 12 hours for your next bus. Now that's quality customer service. You have no idea what customer service is. You only worry about making money. At that stage you are making more than enough. And feel a feather above the rest. And it does not accept any liability for any loss or damage incurred by any passenger, or inconvenience experienced by any person, due to a delay or cancellation of any service for whatever reason. You are so arrogant. You let your customers pay for your bad services. If you don't have customers. You can't have a business any more. You have bad arrogant manners. Through the phone in your customers' ears. Will still charge him R67 extra after I already had to pay R900 for a ticket that only cost me R460. It's unacceptable. I am looking for my full refund. Because you put my life in danger. To wait 2 hours for your bus. Another full 12 hours sitting and waiting for a bus because of your negligence and lack of communication. And then you have the audacity to place the blame on the customers. You are patties and plain *********** and negligence. Because then you know, you can still make money from the clients.
LH
Leon H's update01 Oct 2023, 11:23
Reviewer Update
So you can only put in a reasonable effort. And if your bus is late. Then you now have to pay double for your bus ticket and you have to wait 12 hours for your next bus. Now that's quality customer service. You have no idea what customer service is. You only worry about making money. At that stage you are making more than enough. And feel a feather above the rest. And it does not accept any liability for any loss or damage incurred by any passenger, or inconvenience experienced by any person, due to a delay or cancellation of any service for whatever reason. You are so arrogant. You let your customers pay for your bad services. If you don't have customers. You can't have a business any more. You have bad arrogant manners. Through the phone in your customers' ears. Will still charge him R67 extra after I already had to pay R900 for a ticket that only cost me R460. It's unacceptable. I am looking for my full refund. Because you put my life in danger. To wait 2 hours for your bus. Another full 12 hours sitting and waiting for a bus because of your negligence and lack of communication. And then you have the audacity to place the blame on the customers. You are patties and plain *********** and negligence. Because then you know, you can still make money from the clients.