Bad customer service and attitude,don't use interc

On Sunday I escorted my niece to catch an early bus,but unfortunately she could travel on the day due unforseen circumstances.I then approached the ticket office to try & understand what were our available options,the ladies at the counter were SO uninterested and abrupt in dismissing me without explaining what can be done with the ticket I had bought. You can't cancel a trip,as she continued with their conversations.It was clear that this is how they speak to everybody who needs their assistance,U are almost left to feel like travelling on intercape is a favour you always appreciate & not a paid for service.This made this about alot & almost made me imagine the treatment they have given to the many voiceless people who might not have the voice to complain.I am making it my business to make sure I complain at the highest level & write as many blogs on different platforms as I can till I get the satisfaction & feedback that the 2 ladies that where working on Sunday have been spoken to by management.<br>