Bad customer service

The service I experienced with the intercape bus service left a sour taste in my mouth. Dec we booked tickets online. The next thing we never received any confirmation of same. That was the beginning of the nightmare. We had to make endless calls without any success. We drove to park station and eventually we had to book and pay again whilst they were investigating. We thought that was the end. When we followed up for the again we were shunted around until one guy manged to assist with tracing the missing money. We then used part of to book return tickets and were advised that the difference will be there until we need to use it. To our surprise when I wanted to use the money all of a sudden the money was no longer there and the guy who assisted me had left the company and just like that I have lost R600.