Bad customer feedback response time

I cancelled my trip with Intercape on the 19 November 2020. I called the number listed on the website to cancel it was a whole month before i was meant to travel when i made the cancellation, which meant 10% cancellation fee was charged which i fine with.

The trouble starts with how the take down my banking details. The did this through the phone after they tell me they are not allowed to email my a cancellation confirmation which is odd for me because, i would have no proof of cancellation of the tickets. I have no idea if the agent on the other end took down the correct details as there is no confirmation given to me. I have waited 3 weeks called a couple of times and also emailed 4 times nobody has responded to me as to when i will be receiving my refund back into my account.

I have reached out to them on Twitter and Facebook - they responded on facebook with the same number I called couple of time and had no solid response.

Till now 7 Dec 2020 I have not received any feedback from Intercape regarding my refund also when I called all they could give me is the refunds email to send through and email which nobody has responded to after 4 emails sent on different days.

BE CAREFUL BOOKING WITH INTERCAPE they take your money so easily but give you a run around for a refund