Bad client service

@hellopetercom @IntercapeBus On the 11th of August 2021,I walked into intercape bus services in upington with my partner where we were going to query if its possible to switch a date on a bought ticket, we found white lady serving with no name tag on,she told us its possible to switch dates from the original travel date to desired one but at an extra 25%cost ,we agreed to that went to the car to fetch the bank card to perform that transaction, the lady then told us that we need to have the original ticket as we only having a receipt as we had bought the tickets at pick n pay. The lady said then its unfortunate that she cannot help us as we now need to call intercape head office to request the switching of dates,I asked her why can't you call from your work phone and assist us as we are here inside intercape offices already?She said no am not allowed to call my head office, then I I told her I need her to give me a solution as I am in need of help from her as an intercape employee.In that time another coloured lady walked by and said its ok ill handle this ,without greeting and asking she yelled and said we are not allowed to call from here and am the manager here you are not going to tell me how to do my job ,I took my phone wanted to take a video of her yelling at me ,Whilst I felt so embarrassed that how can a company like intercape have such bad mannered employees more especially a manager. The manager further instructed the white lady to call the cops and she also called her partner as I listened to the call(,very disturbing comments on the call,it felt as if i am in a gangsters enterprise)for me and my partner that we making noise for them ,the cops came ,a captain from upington police station by the name of Captain Nel,came rushing to the offices ,like we are ****s whilst we were there to have our problems resolved and trusting intercape that it can solve clients problems. I am disappointed and feel very discriminated and really feel intercape should have audits and mystery shoppers in their business to conduct assessment on how their clients are treated.There is a KFC opposite these offices of intercape they should go there and learn a thing or two on client service Staff wears no name tags and screams at clients.