Bad business ethics from intercape

Worst way to travel ever. I went to durban from klerksdorp not only was the bus late but the toilet was stinky and I had bought return tickets because when you read about them on the website they look and sound like they offer comfortable means of transportation. The was no wifi, no working cell phone charging points and the aircon on the return bus was not work and the smell of the toilet plus the heat made traveling very undesirable. The worst part of this experience was when I had to buy new return tickets because we got left behind by the bus as we were waiting in line in the station to board the bus meanwhile our bus was on the other side without any signage or communication to say which bus is boarding which side and the enquiry point doesn't even indicate that it's an inquiry window the lady that we eventually went up to for assistance was not even friendly. I sent an email of complaints but they sent me a copy of their terms and conditions which to me is an indication of not caring about what goes on in your business because it state that whatever goes wrong or you lose they will not be held liable as if they already know they give bad service and already protect themselves from whatever goes wrong. Bad transportation company with terrible policies to protect their bad business ethics. Never using these busses ever in my life and wouldn't advise any person to use them.