BAD BAD SERVICE FROM INTERCAPE!!

My daughter is still en-route to Cape Town as we speak in a less than standard/below standard substitute bus because the INTERCAPE SLEEPLINER that I paid for broke down and they had to sit stranded in the middle of the night for four hours in the dark next to the road. This means they will be 5 hours late to their destination and the transport arranged to collect her from the station had to be inconvenienced. I did not give her enough food or water for this delay and she was travelling on a very tight budget with very little cash. I am REALLY upset because we were not even informed by the bus company and when I phoned them(and used up all my airtime while listening to "bus" music) the lady on the other end was rude and not at all perturbed or apologetic!!!