BAD BAD SERVICE

Dear Intercape Customer Support,

I am writing to lodge a formal complaint regarding my recent and ongoing experience with your online booking platform. I have been trying to book a ticket via your website, but I continuously receive error messages that prevent me from completing the transaction.

This issue has persisted despite multiple attempts and on different devices. It is both frustrating and unacceptable, especially when customers rely on your service for urgent travel arrangements.

What is even more disappointing is the lack of accessible alternative support during this inconvenience. A reliable transport company should provide a functional website and immediate assistance when such issues arise.

I urgently request that a member of your team contact me directly to assist with my booking. My details are as follows:

Name: Victor Mooi Cell: +***6 Email: ***

Please treat this matter as urgent. I expect a prompt response and a resolution to the issue without further delay.

Sincerely, Victor Mooi