Bad Bad Bad service from intercape

So, three of us are booked for wed 25 bus. Intercape calls us on Tues 24 May2022 to tell us the bus has been cancelled. Now, we need the refund immediately so we can book somewhere else. They tell us, because we paid by card, we will have to wait 7 working days. Who cancelled the bus the day before? Who needs to pay the customer back so they can book another bus. Intercape refuses to pay back immediately. Where do i now get the money from to book. What an inconvenience. I can understand if i cancelled, but not if they cancelled and they still have rights to dictate terms and conditions. REALLY NOW.!!!