Appalling service & smelly buses

It’s disappointing that your company that is suppose to give affordable transport using the festive season to rip people off.

The disorganization at park station results in many people “missing” the bus which actually is a **** as I got to the top of the queue for my bus that departs at 17:30 to Bloemfontein ticket number ***RX888 at that exact time to just be told the bus left which is a complete lie when I asked about an alternative I was told “buy another ticket” any question I asked I was responded to with “buy another ticket”. The attitude of your staff is completely unhelpful and rude. I am in a bus RIGHT NOW it was suppose to depart at 11:30 it’s only moving at 11:57!!!

I’ve always preferred to travel with intercape however this will certainly be my last trip, I will tell and post about. The standards have extremely dropped - take heed services like companies like Translux were also at a point on top of their game and they fell about they stopped caring about their clients, this is they road Intercape is going down and you WILL loose clients.

P.s. I’m sitting to a very angry lady who also is a victim of your disappointing service, she paid for a sleepliner (which is more expensive) but due to the disorganization ended in this smelly mainliner.

Completely disappointing!