Appalling Service

Good day I have boarded the bus this morning from Grahamstown to East London. I've booked my ticket at SPAR and when I boarded the bus firstly the bus driver did not come out with his clipboard to check his me in. He didn't inform me that when I get to King William's town that I need to switch to a shuttles the first thing your driver should be doing and your representatives when one book the ticket is to inform us that when we travel we are going to switch buses now we went to King William's town I didn't get on the shuttle I didn't know I'm supposed to get on the shuttle and now I'm stranded in Stutterheim where your bus driver told me that I need to get off and find my own way to East London I am currently sitting here at a filling station I don't have a way to go to East London and I've paid of full fair to go to East London and I've been kicked off the bus I didn't even know that I'm supposed to take a shuttle to go to East London and I'm very very upset about it and your bus drivers attitude is very very appalling and also he did some personal errands where we stopped in the Boondoos where he took smoke breaks we were sitting there in the Boondoos for about 20 minutes this is really not on! I want a refund because I need to make a plan now on my own to get to East London this is really not on.

I need this matter to be addressed urgently. My contact number is *** my name is Elvina my ticket number is ***ZX382

I am very unhappy with Intercape's service