Appalling service and behaviour by staff at the bus terminals.

I am writing to express my frustration regarding the situation with our two tickets. We are requesting a refund.

I contacted your call center, and the representative informed me that the bus departed at 17:05. We arrived at the bus terminal precisely at 17:00 and spent nearly a minute trying to flag down the bus we were supposed to board.

It is evident that the staff at the park station misdirected us, as the bus we needed left at 17:05, according to the information provided by your agent over the phone.

As a result, we had to purchase two new tickets, and your agent stated that despite our punctuality and the bus leaving at 17:05, we would not be eligible for a refund.

I also reached out via your WhatsApp chat, but I have yet to receive any assistance.