Appalling disgusting service

<p>On Tuesday 8th August I booked for tickets online. The first SMS I received had the right date however I still had to add the other passengers which I did, no other SMS came through so I assumed all was okay since the first one had the right details. Ref: ********** ********** 001. My parents then went to Durban station this evening to collect the tickets only to be told they were for yesterday. Instead of rectifying the issue when I called in. Thando and Faiz said they needed to listen to the recording. I'm not sure if they did cause I wasn't offered to listen to it. They only said they'd lay a complaint on my behalf. We've had to pay more money for the next bus. Unbelievable, they are so quick to defend their agent who was clearly at fault. I'm taking this to social media. I won't rest till Someone does something about this I swear! Intercape will pay! </p>