APPALLING CUSTOMER SERVICE AFTER BEING BILLED TWICE FOR 1 TICKET!

Poor experience making an online booking on the 06/09/2020, the transaction didn't go through and subsequently even received a reversal notification from my bank, I went to buy the tickets at Checkers and 2 days later the reversed amount was subsequently deducted from my account meaning I paid double for 1 set of tickets. I called Intercape on the 09/09/2020 asking for a refund and was told to send bank statements as proof via email, I sent emails with my bank statement and Proof of all transactions on the 16th&21st Sept, no response! I called on the 22nd and was told they await confirmation from Computicket that I bought the tickets there, after that no response. I called on the 28/10/2020 and I was told they want proof that the amount on my bank statement reflecting their reference went into their bank account. when I asked for the manager I was put on hold for almost an hour! Intercape customer service is absolutely appalling to say the least!