Appaling bad attitude

I frequently travel with Intercape because they claim to be a christian business, however on the above mentioned day a lady who claims to be called Desire was so rude to my mother, sister and I we ended up not buying a ticket. This lady who was sitting on the desk closest to the translux office claimed we had to pay extra to get a seat on the top deck because it was new company policy. When we asked her to explain this new policy as my sister had used Intercape the previous day without being informed of such she started shouting across to her female colleague in her own language that she didn't have the will or \desire"to respond to us.Her colleague then started responding to her blatantly ignoring us and we ended up leaving.I expect better customer service from a brand like Intercape. What sort of training was given to these ladies? They need to be taught what manners and common courtesy is!! """