Angry Unhelpful Intercape Staff at Johannesburg Park Station - Sat 05 August 2017

<p>I went to pick up a colleague who travelled from Windhoek to Johannesburg on Intercape and arrived on Saturday 5 August 2017. The bus was scheduled to arrive at 19:30 and I arrived at Johannesburg Park Station for the pick-up at that time. Logically, I first checked whether the bus had arrived but the ticket office referred me to someone who looked like an Intercape Marshall. When I asked the question whether the bus had arrived, this Intercape marshall made me feel as though I was really bothering him and his response was that the bus was delayed. </p> <p>So I went to find a place to sit as my colleague was going to call me on arrival. Around 20:30 I went back to check how far the coach was but this time I was told by the same marshall that the bus had long arrived. My dissatisfaction was not with what he was telling me but with how angry he seemed to be with me for no apparent reason. I have encountered many sour people like him being made to face clients and this is how many companies do themselves a huge dis-service. This is Customer Service 101!!!</p>