Angry and disappointed

My name is Elizabeth and I am 65 years old. The worst experience I received through interCape bus service on the 17th November was appalling. I am their regular passenger with more than 20 used tickets as I had been traveling monthly with them. On the 16th of November through their agent the Hyperama, I bought a ticket to travel from midrand to Pietermaritzburg and subsequently bought a ticket for return from Durban to Midrand. The lady that helped or sold me the tickets had the same date on the tickets (leaving midrand on 17th at 09:00 and returning From Durban on the 17th at 10:00 pm) I wasn’t aware that she put in the same dates to travel and return. Yesterday at the station when I was asked to produce the ticket the system didn’t show my name. Anyway the driver decided to take me to Durban station hoping the ladies would call inter ape and explain the matter. Through their call center she was told that they could not help me. It was going to 09:45 when and the ladies mending the ticket nor the call centre shunned me and was left with no transport. They had no sense of my safety of what could happen leaving me at the station. I had to plead with a taxi driver to carry me and promised I would pay if he could deliver me home as I had no money with me. I sent several WhatsApp messages hoping someone would have empathetic enough to think what would happen if I was left at the station but none of my pleas where responded to. The service I received yesterday was the worst and made me realize why it was only people of dark color using their pathetic service. People should be careful when using this company’s service as they care for profits not safety of their passengers