Agents selling wrong tickets we paying to be no shows

<p>My brother bought a ticket on Monday at about past 10 am, he told the agent (pearl tiyela from Johannesburg park station) that he wanted a ticket departing on Tuesday. guess what she sold him a ticket departing the same day just an hour later meaning the was leaving on Monday not Tuesday. to top it all he told him to come the next day for his trip and that next day we asked for her but we we're told she is not there. not only did my brother get a wrong ticket he made him sign the slip (which means no refund or exchange could be made) sad thing poor boy had the last money to buy the ticket as he is a student he couldn't buy another ticket. he was there stranded because no body cared to mention the terms and conditions that we were told. and clearly this woman knew what she did and knew she won't be at work when the boy comes. never the less it's a lesson learned because even trying to contact client care did not help. if you treated like you just a number someone next door will surely help. it's Gus to pay high quality because affordability simply means quantity</p>