************** against people with medical issues

I have never encountered such a disgusting service in my life. I suffer from neuropathy issues, sciatica caused by SI joint issues. Sitting for long periods causes my legs to go completely numb knowing this I made sure to request they put a note that I and my partner sits downstairs because it is easier for my leg, I got a Dr's note and called in on the day of traveling. It was confirmed that the note was made on my booking and the driver would keep my seat only for him to not have kept it. We went back and forward for 45 Mins him refusing to ask youngsters to move because he was afraid instead making it seem to the passangers as if I'm a spoilt brat throwing a tantrum not someone who has amedicla condition which resulting in thee entire bus being disgustingly rude to me and laughing as I fell on my butt as I was coming down the stairs. I can not believe this is the way intercape bus treats their passangers who has medical conditions. They inform us downstairs is kept for elders or people with issues yet let anyone sit and the passangers scream first come first serve. If one is getting in at a small town how else can they secure a seat downstairs? I went through all necessary channels. They call themselves one of the best busses in SA but know nothing about inclusivity and seems to discriminate against a spefic group of people.