Abusive behaviour

I am utterly hurt and disappointed by the abuse my child and brother suffered last night in the hands of the intercape drivers.I booked them tickets from Pietermaritzburg to Welkom for 21:30 bus on the 07 of Jan 2020. They were there early and when the bus came they went in. They were chased out of the bus in front of everyone told that they didn’t board..what is boarding!! I have waited for intercape for more than 2 hours because is always running late. If boarding was so important cudnt they have waited 2 minutes for them to board. I have actually never boarded with intercape, I have been using intercape for years. I actually used intercape from welkom 2 weeks ago and I never boarded. If they really had to board, cudnt they have waited for them to quickly go to the office and board. They didn’t even have luggage for that matter. They were left in the cold at night stranded. Who on earth does that? My child is traumatized I will have to take her for counselling. Is Intercape going to pay for that?I have also lost R812 worth of money. My brother cant stop crying.I put them on that bus.I would understand if they were late. They were removed from the bus in front of everyone's view. I need answers from Intercape . Intercape bus services needs to be stopped.