Absolutely shocking service

This was the very first time I am travelling with Intercape and have never been as disgusted with any service from anywhere before. I boarded the 13:00 bus at Mossel Bay on Thursday 07/01/2016. As the bus pulled in to the shell garage the rain was pouring, the driver pulled in under shelter to let the passengers on board get off for what seemed to be a 15 minute break. I asked the driver if he was going to stay at that spot as we needed to get our luggage from the car. He said yes, however his waiting for the vehicle infront of him to move so he can pull slightly forward. Suddenly the bus moves from under the shelter into an open area. Please note that at this point the rain is pouring down. Myself and several passengers were forced to board in th pouring rain, while we got soaking wet along with our possessions. The process for us to board took over 15 minutes, all of this while standing in the rain. I got in the bus soaking wet from head to toe. I then decided to email Intercape as well as leave a comment on their website. I recieved a call from the Intercape call centre informing me that Intercape could not control the weather and they were told to move by petrol attendants. Th