ABSOLUTELY PATHETIC SERVICE DELIVERY

<p>On the 15th of June, I had booked a ticket to travel from Midrand to Durban. Little did I know that this was to be the most frustrating and herrendous travelling experiences... ever!! The bus was scheduled to depaart Midrand at 20:45. after only arriving at 21:15 and taking a further 45 minutes to load it's passengers, I had been informed that the bus was overbooked and had to remain behind along with 2 other unfortunate passengers for a second bus to arrive and assist. Left stranded on a cold winters night at a stranded Bus depot/Garage,we sat waiting. My fellow strandee received a call advising that there were no further busses that evening but Intercape had sent a Quantum taxi to take us to Park Station to meet with another of their busses that had space. A driver in a Chev SUV arrived and informed us that he was now driving us all the way to Harrismith.. yes, half of our Journey, to meet with a vacant bus. at the Heidelburg toll, we stopped and were asked to board a bus waitign on the side of the road. before boarded, the driver had the nerve and audacity to ask us to apologize to his passengers for keeping them waiting as the passengers were informed that we had missed our scheduled departure. the ridiculously uncomfortable trip continued and approximately 20kms outside PMB, the bus broke down!! parked off, in the **** cold, we informed that there was a mechanic on the way to fix the fault (which no one had a **** clue about). so not another shuttle, a freakin mechanic. two and a half hours later, an empty bus came to our aid. By this time, many of the passengers had had enough and had had family drive from Durban and surrounding areas to fetch them. we final reached Durban at09:00 that morning. 13 frighteningly frustrating hours after arriving at my departure spot. throughout all this drama and pathetic service, I had not received a single call, message or any kind of apology from anyone at the Intercape office. Even when I called the Head Office and a technical adviser, I was greeted with rude and incompitent responses. Needless to say, I will NEVER be using their services again and will advise anyone and everyone I can about this disgusting experienceand to avoid them like the plague!!!!</p>