Absolutely Disgraceful and Inhumane Service!

Intercape, your treatment of passengers is beyond appalling! My boss’s 1.5-year-old niece has been stuck on one of your buses for *over 12 HOURS*, dehydrated, and in need of medical attention. This is a *baby* we’re talking about—trapped in a dire situation due to YOUR negligence and inability to provide even the most basic assistance.

You’ve repeatedly ****** to the passengers, claiming a replacement bus was on its way, yet 12 hours later, NOTHING has been done. This level of incompetence and disregard for human lives is absolutely unacceptable. How can you, as a company, leave people stranded for half a day without proper communication, support, or care?

This isn’t just bad customer service—it’s a *complete failure of responsibility and humanity*. People, including a small child, are suffering because of your inability to act efficiently. You’ve shattered any trust or credibility you had as a transport service.

To anyone considering using Intercape—*DON’T!* This company has proven they are incapable of handling emergencies, and they clearly don’t care about the safety or well-being of their passengers. Shame on you, Intercape. You owe these passengers, especially this child and her mother, a sincere apology and immediate action to ensure this NEVER happens again. Johan Ferreira you should be ashamed of yourself.