A worried daughter

Good day.

I wanted to wait until the morning to write about what is currently taking place, but I am so disgusted in Intercape. For years we have utelised their services, my mother is on a bus from CPT to DBN, that they have decided to call "express". Mind you, nowhere on their website is this "express" bus advertised, it's only a mainliner , budgetliner and sleepliner. This is almost a 12 hour drive and they said the only stop will be in Kimberly. The toilet is not flushing, it's dirty and unhygienic. To make this worse, my mother is diabetic and requires regular stops.

There has to be a law against such inhumane treatment towards paying passengers. I spoke to the call center lady and she tells me but there is toilets on the bus, "would you let your mother use such a toilet Miss?" Like I said my family and I have used intercape for years, we know the stops, from Worcester to laingsburg, and colesburg and Bloem and Bethlehem, hence the reason we used intercape. There is no way they can expect such a long drive and only 2 stops to be made without making it explicitly known to the customer. Had we known, then we would've paid that extra to go on greyhound.

Can someone please advise how we can go about to have this "express" bus investigated by a health and safety department.

If you not going to make regular refreshment stops then ensure your facilities are on par. I am ashamed, disgusted and worried for the health and safety of the clients.