8 Hour Wait

Booked a ticket from Knysna to Cape Town with intercape departing 02 April 2024 2:15am and arriving at 9:55am in Cape Town. Ticket ref B6XES6WX time is currently 8:45am and I am still in Knysna only received the first sms o delay after making call at 6:40am to call centre at my expense. I was suppose to be in class today very important.. Does the company understand the impact my airtime no toll free number the rude bus driver telling us no it's not your bus we must wait, waiting 8 hours in a car having to buy refreshments and food that was supposed to be for my trip very bad experience and the worst possible inconvenience. So impossibly unreasonable. Will they even apologize or reimburse? If they had any empathy they would contact each customer with an apology and some act of kindness that is currently going through this.. You are not doing favour's Intercape you are delivering a service... kind of..