4 to 5 WEEKS for a refund plus 15% cancellation fee

All traveling companies promoted online bookings and in all my online bookings experience the service has been excellent but with INTERCAPE I had the WORST experience of my life. I booked a ticket for my wife and son from Midrand to Queenstown telephonically on the 23rd and I was told to pay before the 24th, I paid the amount on the same day and in less than 24 hours I decided to cancel my ticket, I called the call center and I spoke to GEORGINIA BOOYSENS who told me that my refund will be done after 4 to 5 WEEKS (MORE THAN A MONTH)and on top of that I will be CHARGED 15% for cancellation fee. I asked her if what she is telling me is on their Terms and Conditions she said "NO"!!! I would like know if INTERCAPE does comply with the consumer right, is it legal to wait for a month to get your money? please help I need the money to buy my son a Christmas gift. ref number ***