3rd party claim

I was bumped by an Intercape bus on March, submitted a claim at legal department of InterCape on April. I have been waiting for the payment since then.They have been telling me that they are waiting for the assessor since April, and they say the assessor takes about two weeks to respond and I have been waiting for months. First helped by Noni,then Adrian then they said Adrien is not working there anymore,then Boitumelo all these people when I'm phoning to find out how far is the claim, the response is they are waiting for the assessor then they can process the payment, the assessor did not get back to them they have escalated the matter but still the assessor did not responding and If I'm not happy I can contact they Manager Jaco I tried contacting him He does not responding to phone calls or emails,the lady that was helping me the last told me If I wanted my claim to be processed quicker I should have done it through my insurance some people have been waiting for more that two years for their claims to be processed and if I'm not happy I must seek legal advise, ad the lady that is working on my case is forever not available it's either she's busy on the call or not there at her Office and most of the times she doesn't respond to my email, when it comes to phone call she doesn't get back to me at all. I am so frustrated my car was bumped by their driver and I have to drive it like that and they don't want to pay they are dragging the process frustrating me sending me back and forth saying that other people have waited longer than me.