0 stars if I could the worst ****************

<p>I booked 3 tickets for 3 ppl from CT to George I was told there is a bus in the morning and a bus in evening at 12 noon I called to say I would like to change to Bellville for pick up gave ticket numbers said it's OK. Once traveling with Uber to bus traffic was thick I called the call center asking what time bus departs Bellville I was Informed 18.30 I arrived before 18 00 askd at the office which bus was standing in front.was informed it is Queenstown bus I asked bus to George was informed bus stuck on n1 traffic 7pm bus arrived when wanting to get on it was informed that I was not booked on this bus but the Queenstown bus.which now mean u have 3 busses per day.wrong info given.the inspector a day staff ato Bellville did best to try and help they can vouch we were there on time for the 2nd bus we aparentry misd even though we were told bus still has to arrive had to call complaints informed I had to pay to change my departure from CT to Bellville which I was not told about so theyou did not change the tickets and said we 3 misd the bus I have to pay another 320 ontop of the tickets I paid for.I'm highly disappointed u come across to be so holy Bus service.false hypocrit's. Hanely ur company is ******* and false.and worst I stay 20 km from Bus terminus cost me R140 1 way with a Uber so R280 I waisted because of unprofessional staff who if they asked ticket numbers and actually knew that they have 3 but not 2 busses per day as we were told then this would not of happened.been using Intercape since 2001 as a student that time and especially last 4 years I've purchased at least 15 to 20 tickets per year.I'm really discusseTed. Sad mad furios and plainly disappointed of how bad this company has become.</p>